Ocean

POLICIES

 

SHIPPING POLICY

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. For items that require standard shipping, we will carefully pack them to prevent damage caused by shipping. Please let us know via phone or email if there is any damage when you receive your order and we will be willing to work out a solution.
In addition, it should be noted that some large lamps and batteries cannot be shipped. Thank you for your kind understanding.

 

Local delivery

Free local delivery is available for orders over $39 within a 25km circle from our store and Saskatoon. For orders under $39, we charge $3-5 for local delivery. 

Once the order is confirmed, we will process the order as quickly as possible. If you would like to book a time for delivery, please contact us in advance.

Deliveries are made from 8 AM to 8 PM. We will contact you via text message with the phone number and email you provided at checkout to notify you on the day of our arrival. 

 

In-store and curbside pickup

You can skip the shipping fees with free local pickup at 2-521 Neufeld St, Warman, SK. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 business days. We will send you an email when your order is ready along with instructions.

 

Our in-store pickup hours are 10 AM to 6 PM. Please have your order confirmation email with you when you come.

 

If you choose curbside pickup, please wait for the notification before picking up your order. Curbside pickup hours are 10 AM to 6 PM.

When you arrive, please call (306)241-9669 and tell us your order number. Our staff will bring the goods to your car as soon as possible.

Your order confirmation email will be needed for pickup.

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sdlightingjw@gmail.com.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

RETURN/EXCHANGE/REFUND

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: 

* Products with obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

To return your product, you should mail or take your product to 2 - 521 Neufeld St, Warman, SK, S0K 4S0, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sdlightingjw@gmail.com.

 

Clearance items 

Clearance is the final sale. Unfortunately, clearance items cannot be returned or refunded. However, please feel free to contact us if there are any problems with the product.

 

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sdlightingjw@gmail.com and send your item to 2 - 521 Neufeld St, Warman, SK, S0K4S0, Canada.